Tessli information
Refund Policy
This policy explains the process for one-off Tessli digital planning products.
One-off digital plans
Tessli Plan, Tessli Complete and Tessli Home are one-off digital planning products, not subscriptions. There is no recurring plan to cancel unless a separate future product expressly says otherwise.
Before delivery begins
Where a checkout presents a cancellation or withdrawal choice, follow the checkout instructions before automated delivery begins. Consumer cancellation rights can vary by location and checkout terms; Tessli does not state a broader right that has not been confirmed by the operator.
Useful Plan Promise
If a paid plan is missing its stated automated outputs, contact Support with the order reference and a description of the issue. Tessli will assess the request and may regenerate the delivery or provide a remedy. This does not cover inaccurate room measurements, unavailable product data, retailer changes, installation conditions or a preference for a different style.
How to request help
Use the Tessli Support form. Include the account email and order reference. Do not send payment-card details.
Payment provider
The platform checkout provider handles payment processing and may have separate refund, cancellation and chargeback processes shown at checkout.